Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (2024)

British Columbia

The one-time Canadian poster child for an American wellness and weight loss multi-level marketing business is now suing the company, claiming its unsafe products caused her to overdose on vitamins and minerals.

Multi-level marketing company Isagenix sued for negligence related to 'over-fortified' meal replacements

Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (1)

Bethany Lindsay · CBC News

·

Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (2)

The one-time Canadian poster child for an American wellness and weight loss multi-level marketing business is now suing the company, claiming its unsafe products caused her to overdose on vitamins and minerals.

Chera Harris of Kelowna, B.C., was once a prized reseller of the products marketed by Isagenix, winning a national weight loss challenge and earning well above the typically low take-home pay of most of the company's salespeople, court documents show.

But according to a civil claim filed last year, Harris "experienced a significant overall decrease in her health as a result of chronic overdose of vitamins and minerals" from eating and drinking Isagenix's meal-replacement products.

Numerous Isagenix shakes and bars were recalled by Health Canada in 2020 and 2021 because of "over-fortification" with vitamins, whichcaused some customers to become sick.

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Harris claims she consumed these products between July 2017 and November 2020, leading to overdose symptoms that include chronic pain, abnormal heart rhythm, sleeplessness, depression and anxiety.

She alleges Isagenix was negligent and deceptive, and that it breached its duty of care to its customers.

Her lawsuit says she was "entirely reliant" on Isagenix to accurately report the level of vitamins and minerals in its products, and if she'd known they were unsafe, "she would have purchased alternative products."

In a written statement, an Isagenix spokesperson said the company does not believe its products are responsible for any health problems Harris has had.

"We believe the lawsuit is frivolous and intend to fully defend against it. Our legal team is currently reviewing the allegations and preparing an appropriate response," the statement said.

B.C. judge allows lawsuit to move forward

Isagenix has yet to file a response to Harris's claim, but the company filed an application to have the case stayed, arguing that as a sales associate, Harris had signed a contract obligating her to settle disputes through arbitration in Arizona.

That argument was rejected in B.C. Supreme Court last week, when a judge ruled that Harris was bringing her claim as an Isagenix customer, not a salesperson, and allowed the lawsuit to proceed.

Isagenix calls itself a "global wellbeing company," and it operates using a multi-level marketing scheme.

This kind of company, also known as an MLM, works by using salespeople who sell directly to their friends and family. Stay-at-home moms are frequently targeted to work for MLMs, and they often have to make a significant investment in buying inventory before they can begin making any money through sales.

Salespeople can increase their earnings by recruiting and sponsoring other representatives.

Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (3)

Harris won $10,000 in 2019 when she was named the company's Canada grand prize winner in its "Isabody Challenge" for weight loss after losing 95 pounds. The company's CEO called her "an inspiration to our entire team" in a news release and Harris credited the company for "a whole new inspired life."

She's earned more than $35,000 as an Isagenix associate and recruited 75 new associates and "preferred customers" since she started selling the company's products in August 2017, according to Isagenix's application to stay the case.

Those earnings put her well above the typical reseller of Isagenix products.

MLMs are required by law to disclose the average earnings and range of incomes brought in by its associates.

According to Isagenix's 2020 disclosure statement, the average associate earned just US $843 — and that's before business expenses were factored in. Even among the top 10 per cent of salespeople, the median annual income was $7,427 before expenses.

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Harris's claim is asking for damages including pain, suffering and lost income, punitive damages for "intentional, malicious, vexatious and dangerous" actions, as well as reimbursem*nt of health-care costs under the Health Care Cost Recovery Act.

None of the allegations in the lawsuit have been proven in court.

ABOUT THE AUTHOR

Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (4)

Bethany Lindsay

Journalist

Bethany Lindsay is a former journalist for CBC News who reported extensively on the courts, regulated professionals and pseudolegal claims.

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    Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News (2024)

    FAQs

    Wellness company's recalled milkshakes caused chronic vitamin overdose, B.C. sales rep claims | CBC News? ›

    Wellness company's recalled milkshakes caused chronic vitamin overdose

    vitamin overdose
    Hypervitaminosis is a condition of abnormally high storage levels of vitamins, which can lead to various symptoms as over excitement, irritability, or even toxicity.
    https://en.wikipedia.org › wiki › Hypervitaminosis
    , B.C. sales rep claims. The one-time Canadian poster child for an American wellness and weight loss multi-level marketing business is now suing the company, claiming its unsafe products caused her to overdose on vitamins and minerals.

    What is the controversy with Isagenix? ›

    Controversy. Physician Harriet A. Hall published a lengthy critique of Isagenix products in Skeptical Inquirer, in which she said that many of the claims made about the products are false, and that the amount of vitamin A in some of the products is dangerous and goes against the recommendations of The Medical Letter.

    Are Isagenix shakes bad for you? ›

    Although the Isagenix system can help some people lose weight quickly, there are negative aspects. For example: Meal replacement products are high in sugar. Specifically, they are rich in a simple sugar called fructose that is associated with adverse health outcomes, such as obesity, diabetes, and insulin resistance.

    Why is Isagenix not FDA approved? ›

    However, drugs and biologics (i.e. vaccines and cellular and gene therapies) are the products that the FDA requires proof of safety and effectiveness before being marketed. Isagenix products are not considered either of these, but are dietary supplements and food products.

    What happened to Isagenix shakes? ›

    Numerous Isagenix shakes and bars were recalled by Health Canada in 2020 and 2021 because of "over-fortification" with vitamins, which caused some customers to become sick.

    Is Isagenix banned in Canada? ›

    Ottawa, January 29, 2021 - The Canadian Food Inspection Agency (CFIA) is warning the public not to buy and consume Isagenix brand products recalled on October 31, 2020, November 7, 2020 and November 14, 2020 due to over-fortification of vitamins.

    What are Isagenix shakes sweetened with? ›

    IsaLean shakes are sweetened with fructose and are designed to be used as a meal replacement twice per day on shake days during the 30-day program.

    Is Isagenix bad for your kidneys? ›

    And if you need to limit dietary protein — for example, if you have kidney disease — a relatively high-protein shake like Isagenix might not be safe, because the high protein content increases the strain on your kidneys.

    What weight loss program do doctors recommend? ›

    We recommend the Mayo Clinic Diet as a great weight loss option for anyone wanting to lose weight. It's a particularly good choice for those who may want or need the flexibility of following a specific diet, such as gluten-free or vegan, but offers a wide range of solid benefits for everyone.

    Are there any protein shakes that are FDA approved? ›

    These are good if you're trying to build muscle or increase your protein intake. Since protein shakes and supplements aren't regulated by the FDA, look for shakes that are certified by a third party like NSF International or Informed Choice, which test ingredients. And check the label for protein content and additives.

    What products does the FDA not approve? ›

    Fact #7: The FDA does not approve cosmetics.

    The ingredients (except certain colors) and labeling of cosmetics, such as many perfumes, makeup, moisturizers, shampoos, hair dyes, face and body cleansers, and shaving preparations do not require FDA approval.

    Does Isagenix have banned substances? ›

    Isagenix has tested several AMPED products for Informed-Sport certification. This certification helps ensure that there are no traces of banned substances in the products, including those from cross-contamination during manufacturing, that can lead to a positive drug test.

    Is Isagenix in financial trouble? ›

    Isagenix's Corporate Family Rating remains unchanged at C and the outlook remains negative. Isagenix's C Corporate Family Rating reflects the high likelihood of a debt restructuring based on the company operating under a forbearance agreement due to missed interest and principal payments due in September 2022.

    How many millionaires has Isagenix created? ›

    As of Dec. 31, 2017, there were 240 Isagenix Millionaires globally (Associates who exceeded $1 million in cumulative gross earnings since joining Isagenix, with 26 of those millionaires being Associates in Australia or New Zealand.).

    What is the average income for Isagenix? ›

    The average Isagenix salary ranges from approximately $50,000 per year for Associate to $220,000 per year for Vice President. Average Isagenix hourly pay ranges from approximately $19.61 per hour for Customer Service Representative to $20.79 per hour for Product Marketing Manager.

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