A: We apologize. Unfortunately sometimes the mail carrier has delays on their end that are out of our control. We do our best to ship out orders as they come in, but once the carrier takes them, we have no control over their operations. We recommend reaching out to the carrier to resolve any shipment questions.
Write short and to-the-point replies without being abrupt or terse. Be conscious of your customer's time: just give them the information they need. Empathize. If you're dealing with complaints, show that you're aware of what your customer is going through and make it clear that you're here to help.
Here are a few tips for answering emails professionally
Stay on topic: Keep your responses focused and avoid including unrelated information. Be concise: Use clear and concise language to get your point across. Avoid using unnecessary words or overly complex sentences.
You need to provide accurate, relevant, and complete information or solutions that address their problem, need, or goal. You also need to explain the steps you took or will take to resolve their inquiry, and provide any additional resources or support they may need.
Formally greet the person you're responding to with “Dear” and their title (like Mr., Mrs., or Dr.). Start with a sentence stating that you're responding to their letter. Then, address their questions or concerns directly and succinctly. Thank them for making their request and sign your name.
Approach: Show empathy by acknowledging their feelings. Saying something like, “I can understand why you're upset” helps the customer feel heard and understood. Approach: Offer a genuine apology for the inconvenience they've experienced.
Introduction: My name is Lidia Grady, I am a thankful, fine, glamorous, lucky, lively, pleasant, shiny person who loves writing and wants to share my knowledge and understanding with you.
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