Need some information? Browse the sections below for answers toour most Frequently Asked Questions. If you can't find what youneed, do get in touch. Our contact details can be found here.
If you have any queries about subscription, you can find oursubscription FAQshere.
For Christmas order FAQs seehere.
Is your packaging recyclable?
Am I able to request a specific productsize or something not listed on your website?
Are your animals free range?
Do your products contain nitrates?
Do you deliver outside the UK?
how can i viewmy previous orders?
I have a gift code but it is notworking
How long will my order take toarrive?
is yourmeat fresh and can I freeze it?
Where do you source your meatfrom?
Are your products gluten free?
How do you deliver?
How many ribs are there in theforerib?
What is the difference between thetomahawk steak and côte de boeuf?
Are your deliveries carbonneutral?
Do you offer next day delivery?
Can I return my packaging forreuse?
where do youdeliver?
do i have tosubscribe to meat boxes?
how will my orderarrive?
whereare the cooking instructions?
do you own yourown farm?
is your meatorganic?
what areyour animals fed on?
do yourfarmers use antibiotics?
is any of yourmeat halal?
do you have your own abattoir?
how areyour animals slaughtered?
there is fluid in the vacuum sealed packaging with the meat. whatshould i do?
my turkeygravy is slightly discoloured?
what doyou mean by traceability?
Is your packagingrecyclable?
Our eco packaging is recyclable, and the wool can be compostedand returned to our supplier, free of charge via Collect+. Todownload a label, please clickhere. The cardboard box and wood wool are all fullyrecyclable. The ice pack outer liner can be recycled.
It depends on your local authority as to whether they accept thePolystyrene boxes if you opt for our standard packaging. Many ofour customers have become quite creative with their boxes and haveused them for many things including cool boxes, storage orplanters.
Our eco packaging comes for an additional charge of £3.99. Ifyou opt for our eco -packaging, your order will arrive in acardboard box, with a wool liner and ice packs.
Wool is a remarkable insulator when combined with ice, keepingthe contents of the box cool and fresh. The wool is compostable andwill biodegrade. Please recycle the cardboard. As with our otherice cells, please reuse, or cut open and put the contents intogeneral waste.
You can learn more about our packaging here.
Am I able to request a specificproduct size or something not listed on your website?
If there is something specific that you are looking for that isnot on our website, we will of course be happy to check with ourbutchers and farmers to see if we can supply this for you. If thisis for something that we do not usually stock it would be a bespokeorder, and there would be a surcharge of £15 for this service. Ifyou would like us to quote for a bespoke order, please email[emailprotected] with your requirements. Our team requires aminimum of one weeks' notice for bespoke butchery requests.
Are your products freerange?
The short answer is yes. Our meat is not your usual fare: fromfield to fork, everything has been crafted to ensure that you'll begetting the very best produce that money can buy. The heritagebreeds that we offer are native to the British Isles and thrive bygrazing in luscious pastures in the north of England, left to growat their own pace. This is evident in the depth of flavour of themeat.
Do your products containnitrates?
We are currently working on finding an alternative to nitrates,which are used in the lion's share of today's bacon curingprocesses. They are used to preserve the product. All ingredientscan be found on the website by clicking on the "Product Ingredientsand Allergens" tab on each web page. We will, of course, ensure ourcustomers are updated on this development process.
Do you deliver outside theUK?
Prior to the Brexit agreement we were shipping to customerswithin Europe quite regularly however we are no longer able toexport fresh meat as easily. As a result, we have had topause our exports to Customers in the EU or where parcels passthrough the EU, this unfortunately currently includes NorthernIreland. We are monitoring developments and we are hopefulthat there will be an update in due course. Due to deliverytimeframes, we are not able to deliver to further afield thanEurope such as Dubai or America and be able to secure the freshnessof the produce. Sign up for our waitlist by contacting us here.
how can i view myprevious orders?
You can view your order history by creating an account here.
I have a gift card/voucher but itis not working
If you are trying to enter a gift code and it doesn't work, werecommend, as the first port of call, that you refresh the webpage. If this still doesn't work, then please do contact CustomerCare on 01765 824 050 and we will be happy to help.
How long will my order take toarrive?
We put you in control of when your order arrives. You select thedelivery date from the delivery calendar, and we will prepare yourorder and despatch it fresh to ensure it arrives on the day youhave selected. All our parcels are delivered in either 24 or 48hours depending on your location in the UK. We also offer next daydelivery in most areas if you place your order before 1pm. For moreinformation about delivery times and cost please see here.
is your meat fresh andcan I freeze it?
The large majority of our produce is delivered fresh and issuitable for freezing. Have a look for the 'freezable' attribute onproduct pages. Follow our ultimate guide for freezing and defrosting for best results.Any products that we despatch frozen will have a 'previouslyfrozen' sticker or tag on images. These products will defrost intransit to you and cannot be refrozen.
Where do you source your meatfrom?
All our produce is sourced from across the UK using the finestartisan farmers specialising in heritage breeds. These animals arereared on lush pasturelands and enjoy a high level of animalhusbandry.
Are your products glutenfree?
All of our fresh meat produce is gluten free. Our oven readyproducts, such as sausages, burgers and meatballs do not currentlyqualify as gluten free. They are produced in a kitchen area whereingredients containing gluten are present, stored and handled, andare processed using the same equipment. Although we do adhere to aproduction schedule and clean equipment between the production ofdifferent recipes, we cannot eliminate the possibility thatproducts may contain traces of gluten. Therefore, we are unable todeclare any of our chef prepared products as gluten free, even ifthey do not include an ingredient that contains gluten.
How do you deliver?
We currently use DPD as our delivery courier. Your delivery willarrive in an insulated box, does not have to be signed for and willkeep cool for up to 72 hours unopened. During the ordering processyou will be asked to provide delivery instructions for the driverto deliver your order to should you not be home to accept it.
How many ribs are there in theforerib?
We work on the general basis of 1 rib to 1kg, so, for example, a3.2kg joint will contain 3 bones, but sometimes 4, depending on thesize of the animal.
What is the difference between thetomahawk steak and côte de boeuf?
Our Tomahawk Steaks have a longer bone than the Côte DeBoeuf.
Are your deliveries carbonneutral?
All of our deliveries to you are carbonneutral. DPD's 'Driving Change' is helping reduceemissions year-on-year by investing in hundreds of EV vehicles eachyear to decarbonise their fleet, as well as investing in SmartUrban Delivery and Innovative Entrepreneurship strategies. Tooffset remaining emissions, DPD finance renewable and cleanerenergy production projects by purchasing carbon credits.
Do you offer next daydelivery?
We offer Next Day Delivery on orders placed before1pm between Monday - Friday for delivery on Tuesday -Saturday. For Next Day Delivery we charge £7.50. Pleasenote: Next Day Delivery orders cannot be amended orcancelled once placed. Unfortunately, we cannot offer Next DayDelivery to the Highlands & Islands. Due to demand, there maybe occasions where our cut off time changes. Next Day Deliverycosts may vary on Saturdays and at Peak Times such as Christmas andEaster.
Can I return my packaging forreuse?
Please note we are no longer accepting packaging returns.Apologies for any inconvenience.
You can also return any Woolcool packaging direct to themanufacturer to resuse. You can learn more about thisscheme here.
where do you deliver?
We deliver all over the UK including many parts of HighlandScotland.
We are unable to deliver to the following postcodes: HS1 -9,KW15-17, PA42-49, PA62-78, PH42-44, TR21-25, ZE1-3
Northern Ireland - all postcodes.
do i have to subscribe tomeat boxes?
No, you can place orders as an when you wish to do so from themain range. Only our specific subscription boxes require you tosubscribe and save. You can find these here.
how will my order arrive?
All our meat is cut fresh and packed to order at our hub inRipon, just for you. Products containing pastry or our sucklingpigs, or from time to time items marked as pre-frozen, cannot befrozen.
When you receive your order from Farmison & Co, it willarrive in one of our cardboard boxes, which is made from recycledcardboard and is 100% biodegradable. Once you open your meat boxyou will find a cool box made from moulded foam, these areextremely versatile and have a multitude of usages. All the boxeswe send out need to maintain a food safe chilled temperature, to dothis you will receive ice packs within your meat box. These aretotally food safe and can also be re frozen to use again. We vacuumpack almost everything we supply; this keeps the dry aged meatperfect and allows for the maximum life to the product. You willlove it because it allows you to use just what you need and leavethe rest for another day. It is also great for allowing you tofreeze a specific cut for later on.
On the outside of every packet which you receive, you will alsofind details of the product, the use by date and any allergens.Full details of all the ingredients and allergens can be found onour website on the specific product pages.
wherecan i find the ingredients & nutritional information?
The Ingredients can be found on the product page on our website,this will also include allergens. Allergens can also be found onthe product labels when they arrive. For nutrition informationplease contact our care team by emailing [emailprotected].
where are the cookinginstructions?
Cooking guidance and recipe cards can all be found on theproduct page of the website, and are available to download asPDFs.
do you own your own farm?
We do not have our own farm, but we work directly with smalllocal farms. We know our farmers, we've known them for years, andwe know that by working with them closely every day, everybodywins. We get to send you the best meat, and our farmers can rely ona fair price, and trust in our support for traditionalhusbandry.
isyour meat organic?
Organic is not one of our sourcing credentials. Our mainsourcing criteria is well farmed, well finished, breeded meat fromin or around the North Yorkshire area and occasionally outside ofthis county if we find the right supply.
However, our farmers do farm to organic standards but withoutthe 'official' accreditation. Most of our farms have been aroundfor generations and use traditional & non intensive farmingpractices to rear their livestock. This includes traditionalfeeding & finishing methods. We encourage our farmers to takeadvantage of Government Land & Wildlife Regeneration Schemessuch as HLS. We do appreciate the merits of Organic farming, but wefeel that the above scheme offers greater benefits than thestandard 'organic' accreditation - to the environment but also thefinished product.
what are your animals fedon?
Our cattle feeds on grass, silage, haylage and other meadowpasture grasses. All our poultry is reared on a rich and naturalmulti-grain diet including maize and they are finished on a varietyof finishing grains such as brewer's grain, starches oats &barley. Our Sheep feed on the land they roam, with a natural dietof wild grasses, flowers, herbs, and heathers. A composite nut willbe added during harsher winter months when grass can be scarce.This is to protect the welfare of the animal.
do your farmers useantibiotics?
We do not routinely administer antibiotics, the only exceptionwould be where veterinary intervention is specifically required forthe welfare of an individual animal. Luckily, this is extremelyrare due to the healthy and natural ways the livestock is rearedand cared for.
is any of your meat halal?
The animals we source our meat from at Farmison & Co are notreligiously slaughtered.
do you have your ownabattoir?
Here at Farmison & Co we do not have our own abattoir, butwe are proud to say we use very small local abattoirs. One of ourlocal farmers even has an abattoir on his farm site. We use theclosest abattoirs to the farms as possible to reduce transit timeand reducing the stress for our animals and keeping them as calm aspossible. Thus, also keeping our carbon footprint to aminimum.
Every animal is slaughtered as ethically and humanely as possible.All our slaughterhouses are BRC approved, some of which are membersof the HSA - Humane Slaughter Association.
how are your animalsslaughtered?
Across our portfolio of abattoirs, our cattle are stunned with acombination of a captive bolt or penetrative bolt.
Our chickens, pigs and lamb are all stunned byelectrocution.
They use a horizontal sticking technique for sheep and cattle,and vertical sticking for all pigs.
All our slaughterhouses adhere to the FSA Guidelines on thehumane treatment of animals before during and after slaughter. Wedo not buy animals that have been religiously slaughtered -including pre-stunned.
We and our Farmers believe that the death of an animal commandsthe same respect as the life.
There is fluid in the vacuum sealed packaging with the meat.What should I do?
You can cook and enjoy the meat as normal. We pack all of ourproduce fresh after having been prepared by hand. On occasion,moisture may leak from the meat into the watertight packaging. Thisis completely natural, and you can simply wash this liquid down thesink when you're ready to open it. We do not under anycirc*mstances soak our meat in water prior to packaging.
My turkey gravy isslightly discoloured?
You might notice a slight green tinge to our festive turkeygravy. This varies from batch to batch and is by virtue of the factwe use only use natural whole vegetables ingredients to make ourgravy. The natural particles of the vegetables colour the gravy. Aslong as the packet is within date, this is perfectly safe toeat.
what do you mean bytraceability?
Farmison & Co are proud to be industry leading in meattraceability and food provenance. We work with small, local farmsand have close relationships with all of our farmers. This allowsus to go above and beyond when it comes to meat traceability. Eachpork joint or beef steak that ends up on your plate can be tracedback to the free range pig or grass-fed cattle from which it camefrom, as well as the farmer or producer. This means we can becertain that we are only delivering the highest qualityproducts.
